Privacy Policy

At Rainbow Hands Respite and Childcare, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect the following information:

Personal details you provide (such as your name, email, phone number) when you complete a contact form or sign up for information.
Information about your child if you choose to share it, for example when enquiring about care services.
Technical information such as your IP address, browser type, and how you use our website (via cookies).

How We Use Your Information

We use your information to:

Respond to enquiries and provide you with information about our childcare services.
Keep in touch with you about your child’s care (with your consent).
Meet our legal obligations, including safeguarding and record keeping.
Improve our website and services.

Sharing Your Information

We will never sell your personal information. We may share it only when required by law or where necessary for safeguarding purposes (e.g. with Ofsted, Local Authority, or emergency services).

Data Protection

All information is stored securely in line with UK GDPR and the Data Protection Act 2018. We only keep personal information for as long as necessary and then safely dispose of it.

Your Rights

You have the right to:

Ask what information we hold about you.
Request corrections to your information.
Ask us to delete your information when it is no longer needed.
Withdraw consent for communication at any time.

Cookies

Our website may use cookies to improve your browsing experience. You can turn off cookies in your browser settings if you prefer.

Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact:

Rainbow Hands Respite and Childcare

Updated 25/09/25